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Installation, Service and Parts

 
For nearly 60 years, The Fireplace Center and Patio Shop has provided exemplary customer service commensurate with a family owned business that takes pride in an enviable reputation . Whether you require the installation of your new fireplace, stove, mantel, furnace, BBQ and awning, or service or spare parts for an existing appliance you can rest assured that we have the requisite skills, knowledge and experience required. Simply advise our team of the product of interest and let our friendly and knowledgeable staff take care of the rest.
 

For a brief overview of the services we offer peruse the list below, for a comprehensive list why not call or drop by one of our stores:

    • Furnace and air conditioning sales advice and installation (Wylie, the head of our HVAC team has over 25 years of HVAC design & installation experience)
    • Natural gas, propane, wood, wood pellets and electric products installation, service and parts
    • Complete refacing of existing fireplaces
    • Retractable and fixed awning installation
    • Patio furniture delivery and set up
    • B.B.Q.'s installation, service and parts including natural gas line installation
     
    All work is fully insured and completed by W.E.T.T certified, factory trained technicians and licensed gas fitters to ensure your safety and peace of mind.
    It is recommended by the gas authorities that all gas appliances are serviced on an annual basis to ensure safety & proper performance.
    Maintenance of the fireplace includes checking gas components, door seals, safety switches cleaning of firebox & glass.
    Some manufactures will void warranty if appliance is not maintained regularly by a qualified technician
    The Fireplace Center prides itself on not charging our Ottawa area customers for travel but only for actual work time in client’s home . For customers with properties outside Ottawa, our regular service area (>30km from our Carling avenue location), a nominal fee applies. Compare our rates, you will be pleasantly surprised how much you will save.
 
 
Fireplace center

 

Below is a by no means exhaustive list of the Fireplaces that the technicians at The Fireplace Center and Patio Shops are trained and equipped to service:

Archguard CFM Continental  Dimplex Envirogas  Harmon 
Hearthstone  Heat N Glo Heatilator  Hunter ICC Chimney Instaflame
Jotul  Kingsman  Kozi Kozy Heat Lennox Majestic
Marquis Martin Mendota Monessen  Napoleon Northern Flame
Pacific energy Quadrafire Regency RSF Security Selkirk
Superior Town and Country Valor Vermont Castings Waterford Whitfield
If you don't see your fireplace manufacturer here, don't worry. we've probably seen that too.If you are in need of spares, repair or service of your fireplace in Ottawa or the Outaouais then The Fireplace Center and Patio Shop is the place to call (subject to availability and manufacturers obsolescence beyond our control)In addition we supply natural gas conversion kits and install gas lines, flues and full service design and finishing service for fireplace surrounds.
 Service/Parts Inquiry Form





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Service Dept.

 

Please contact our friendly retail service department for all your service questions and needs.
613-728-1775 ext 619

For store hours click here....

 Good to Know?
Gas Utilities recommend Gas Fireplaces are serviced annually to maintain safety and efficiency.
Book your service today!


Wood energy certification



"Just wanted to take the time to thank your company and one of your employees (Heather)... She gave help and honesty and we want to let you know if we ever need services of a company for our fireplace, we'll be sure to contact her."
 
Thanks.
 
Loree-Ann
Ottawa