Trouble Shooting Guide

Low heat/low flame when valve turned to high.

For propane, improper lighting procedure- Ensure lighting is followed carefully. All gas grill valves must be in the off position when the tank valve is turned on. Turn tank on slowly to allow pressure to equalize.
For natural gas, undersized supply line- Pipe must be sized to installation code.
For both gases, improper pre-heating- Pre-heat grill with both main burners on high for 10 to 15 minutes.

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Excessive flare-up/uneven heat.
Sear plates installed correctly - Ensure sear plates are installed with the holes towards the front, and the slots on the bottom. The group of five holes must be in the centre of the grill.

Improper pre-heating - Pre-heat grill with both main burners on high for 10 to 15 minutes.

Excessive grease and ash build upon sear plates and in drip pan - Clean sear plates and drip pan regularly. Do not line pan with aluminum foil.

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Burners burn with yellow flame, accompanied by the smell of gas.

Possible spider web or other debris, or improper air shutter adjustment - Thoroughly clean burner by removing. Open air shutter slightly according to combustion air adjustments instructions.

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Flames lift away from burner, accompanied by the smell of gas, and possible difficulties in lighting.

Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

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Burner will not light with the igniter, but will light with a match.

Slipping igniter know - Ensure that knob is pushed firmly onto igniter. When installed correctly, it is difficult to remove.

Loose electrode wire - Check that electrode wire is firmly pushed onto the terminal on the back of the igniter.

Improper gap at electrode tip - Ensure that the collector box is tight, and the gap between the electrode end and the collector box is between 1/8 - 3/16". The gap can be adjusted by bending the box in or out.

Lifting flames on burner- Close air shutter slightly - see previous problem.

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Humming regulator

Normal occurrence on hot days - This is not a defect. It is caused by internal vibrations in the regulator, and does not affect the performance or safety of the gas grill.

Burners will not cross light each other.

Plugged ports along back of burner - Clean burner ports. See burner maintenance instructions.

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Appears to be peeling inside lid or hood.

Grease build up on inside surfaces - This is not a defect. The finish on the lid and hood is porcelain, and will not peel. The peeling is caused by hardened grease, which dries into paint-like shards, that will flake off. Regular cleaning will prevent this.

All grills available in propane or natural gas
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