Fireplace Center and Patio Shop Testimonials and reviews

We regularly receive feedback from customers regarding the service they received and many grant permission for us to post their testimonials. Over the years there have been far too many to include but here are just a few of the more recent ones:

Hi Heather I just wanted to take the opportunity to thank you for the best customer service experience that I've had in a long time.  I don't think I'm old enough yet to reminisce about the good old days, but I seriously think that positive customer service experiences in general have plummeted in the last several years.  I have had a fairly long run of very poor service from a variety of businesses across the board... Jack was great when I was looking initially - no pressure and very knowledgeable, and Gary showed up right on time both times and was really friendly and very professional.  It was also a pleasure speaking with you and arranging the service call and payment details (I guess the payment part is my least favourite, but I'll deal with it...) A few of my friends have just bought houses and I'll definitely be recommending you guys...	Thanks again and have a good one Brian D.
Heather, My gas fireplace insert was serviced by Dal K., one of your firm’s service technicians  Dal performed the maintenance and repair on the unit with diligence. He made sure he put down drop sheets and took care to leave the area as clean as he found it. He was very patient in explaining what service had been done and why.   All in all, he is a real tribute and a good ambassador for your firm.   I wonder if you could pass these remarks on to the powers-that-be at your firm. Thank you.	Regards,     Ian Ottawa, ON
Hi there,   Just wanted to take the time to thank your company and one of your employees (Heather).  I called yesterday to get help on our fireplace.  She gave help and honesty and we want to let you know if we ever need services of a company for our fireplace, we'll be sure to contact her.	Thanks.   Loree-Ann
Dear Mr. Cotnam , We recently purchased a new Napoleon furnace from the Fireplace Centre – Boyd Ave. location . I must tell you I was extremely pleased with the whole experience . Your associate Wiley Campbell was very knowledgeable and helpful . He recommended the 60,000 BTU unit with the variable speed fan  and a new humidifier for our home . Being that our home is a bungalow you used to be able to hear the furnace fan turn on for either heat or cooling and now it is very quiet . The new furnace unit is compact compared to our old furnace and looks modern and up-to-date . We also had a new chimney cap installed for our fireplace . We were fortunate to have Mr. Campbell and Gary Starkey to do the  installation and it went very smooth . I wish to thank you and your staff for their friendly and professional service , a rarity in today’s world ,	A very satisfied customer , Mark C.
Good Morning Mike:   I apologize for not writing you sooner, we are slowly moving forward with our house renos and who knows where September has gone!   We are very pleased with our new fireplace, it was the perfect choice for our needs.  This was all made possible by yourself first, with all the attention and advice to our needs that you gave us in making the right choice.  The installation of the fireplace was probably the best service we have received so far in the house project.  Your people were prompt, careful of our premises, and as far as we are concerned, very good at what they do.  The fireplace looks fantastic and I am sure will give us the winter warmth we were looking for.   Once again, thank you very much and we would not hesitate for a minute to recommend your company and especially yourself to purchase a fireplace from.	Best regards,       Linda and Dave P. Barrhaven,
Hello, I would like to talk about the service call I had this past Friday. Dal K. was the tech who arrived to service 2 gas fireplaces. Dal was friendly (great sense of humour), professional, patient with all my 1001 questions, helpful and so knowledgable! You have a great tech on your team. I am very pleased with your service and I just wanted to extend my thanks.	Kind regards, Diane S.